Customer service and self-service
In productionCustomer service suite
Customer service end to end, 24 hours a day.
- Who it's for
- Utility cooperatives, public agencies and help desks with high volumes of inquiries.
- Where it's used
- Used by the electric cooperatives of Rawson and Trelew, Argentina. In Rawson, a single assistant serves 8 departments, integrated with PROCOP.
Features
What Customer service suite does
Understands how members write
No option menus: it reads the question in plain language, local slang and typos included, and answers from the context each department loads, without coding.
Live balances and invoices
Native PROCOP integration: balance, invoices and account status without leaving the chat. Other systems connect via API, SQL or files.
Outage and news alerts
Load a scheduled outage or an emergency and the assistant tells every member who asks while it lasts. Once it's closed, answers go back to normal.
Handoff with context
When a person is needed, the conversation reaches Chatwoot with its full history, in one inbox per department. Nobody asks the member the same thing twice.
Reports by department
Inquiries by department, channel and topic, what the assistant solved and what it handed off. Each department sees its numbers and management sees the total.
Support with complete tickets
For help desks: it gathers product, module and severity, answers from your documentation and solved cases, and creates a complete ticket in Zammad, without duplicates. If it doesn't know, it says so and hands off.
How it works
Inquiry
The member writes on WhatsApp or the website chat, at any time, and CóndorDesk answers.
Answer with data
Balance, invoices, outages and procedures, using PROCOP data and what each department loads.
Handoff
When a person is needed, it moves to Chatwoot with the history and the question already understood.
Self-service
In Oficina Virtual the member downloads invoices and pays online.
What's included
CóndorDesk
AI assistant for cooperative members on WhatsApp and web: checks balances and invoices in PROCOP, announces outages and notices, and hands off to Chatwoot when a person is needed.
Visit the CóndorDesk siteCauquén
Automated tier 1 support: identifies the customer, gathers the case, answers from your documentation and creates a complete ticket in your help desk. Runs on your own server.
Visit the Cauquén siteOficina Virtual
Self-service for customers: automatic invoice delivery, Argentine e-invoicing, online payments with Mercado Pago and other methods, and self-service kiosks.
Let's talk about Customer service suite
We'll show you how it works with a case like yours and what it takes to get started.
Chat with us on WhatsAppTrelew, Chubut · Mon–Fri, 9 am to 6 pm (UTC-3)